FAQs

Therapy focuses on mental health and emotional healing, rooted in the past and present.

Coaching focuses on setting and achieving goals for the future including personal empowerment, motivation, and strategies to define and reach your dreams.

Unfortunately we do not currently support individuals under 18 years. We will be expanding our offering soon so please stay in touch.

Yes, you will be charged if you cancel with less than 48hrs before your session. Any cancellation before this time will not be charged. If you have already made a payment, you can reschedule your session or request a refund. 

Matching email based on the online referral form/conversation with us will be sent to you within 48 hours. The duration may vary depending on individual needs and availability.

Sessions are scheduled for 50 minutes. You have the flexibility to coordinate your next session with your therapist/coach or utilize our system to access their calendar and secure your slot.

Payment is due 48 hours before your scheduled session. If booking is made within 48 hours, prompt payment is required. Fees are based on your allocated therapist/coach, via Stripe or Bank Transfer. An invoice will be emailed before your appointment.

Service fees range from £30 to £150 per session, determined by factors such as the type of service, individual preferences, and the chosen therapist/coach.

Yes, 5% discount for bookings of 12 sessions or more and a 10% discount for 20 sessions or more. Stay informed by following us on social media (Facebook, Instagram, and LinkedIn) for more deals or promotions.

No, Mind Untied currently provides online/remote services. The advantage of remote sessions is the quick matching with the right service and therapist/coach, as location will not be an issue. Access your sessions conveniently through any device for seamless and easy connections.